Created
March 30, 2021 14:42
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| { | |
| "description": "IVR", | |
| "states": [ | |
| { | |
| "name": "Trigger", | |
| "type": "trigger", | |
| "transitions": [ | |
| { | |
| "event": "incomingMessage" | |
| }, | |
| { | |
| "next": "gather_input_firstName", | |
| "event": "incomingCall" | |
| }, | |
| { | |
| "event": "incomingRequest" | |
| } | |
| ], | |
| "properties": { | |
| "offset": { | |
| "x": 250, | |
| "y": 50 | |
| } | |
| } | |
| }, | |
| { | |
| "name": "gather_input_firstName", | |
| "type": "gather-input-on-call", | |
| "transitions": [ | |
| { | |
| "next": "gather_input_firstName", | |
| "event": "keypress" | |
| }, | |
| { | |
| "next": "set_firstName", | |
| "event": "speech" | |
| }, | |
| { | |
| "next": "gather_input_firstName", | |
| "event": "timeout" | |
| } | |
| ], | |
| "properties": { | |
| "voice": "Polly.Salli", | |
| "speech_timeout": "auto", | |
| "offset": { | |
| "x": 120, | |
| "y": 260 | |
| }, | |
| "loop": 1, | |
| "finish_on_key": "", | |
| "say": "Hello, Thank you for calling COVID help line. Please say your FirstName", | |
| "language": "en-US", | |
| "stop_gather": false, | |
| "gather_language": "en", | |
| "profanity_filter": "true", | |
| "timeout": 5 | |
| } | |
| }, | |
| { | |
| "name": "set_firstName", | |
| "type": "set-variables", | |
| "transitions": [ | |
| { | |
| "next": "gather_input_lastName", | |
| "event": "next" | |
| } | |
| ], | |
| "properties": { | |
| "variables": [ | |
| { | |
| "value": "{{widgets.gather_input_firstName.SpeechResult}}", | |
| "key": "firstName" | |
| } | |
| ], | |
| "offset": { | |
| "x": 130, | |
| "y": 510 | |
| } | |
| } | |
| }, | |
| { | |
| "name": "gather_input_lastName", | |
| "type": "gather-input-on-call", | |
| "transitions": [ | |
| { | |
| "next": "gather_input_lastName", | |
| "event": "keypress" | |
| }, | |
| { | |
| "next": "set_lastName", | |
| "event": "speech" | |
| }, | |
| { | |
| "next": "gather_input_lastName", | |
| "event": "timeout" | |
| } | |
| ], | |
| "properties": { | |
| "voice": "Polly.Salli", | |
| "speech_timeout": "auto", | |
| "offset": { | |
| "x": 120, | |
| "y": 750 | |
| }, | |
| "loop": 1, | |
| "finish_on_key": "", | |
| "say": "Please say your lastName", | |
| "language": "en-US", | |
| "stop_gather": false, | |
| "gather_language": "en", | |
| "profanity_filter": "true", | |
| "timeout": 5 | |
| } | |
| }, | |
| { | |
| "name": "set_lastName", | |
| "type": "set-variables", | |
| "transitions": [ | |
| { | |
| "next": "gather_input_age", | |
| "event": "next" | |
| } | |
| ], | |
| "properties": { | |
| "variables": [ | |
| { | |
| "value": "{{widgets.gather_input_lastName.SpeechResult}}", | |
| "key": "lastName" | |
| } | |
| ], | |
| "offset": { | |
| "x": 140, | |
| "y": 1000 | |
| } | |
| } | |
| }, | |
| { | |
| "name": "gather_input_age", | |
| "type": "gather-input-on-call", | |
| "transitions": [ | |
| { | |
| "next": "set_age", | |
| "event": "keypress" | |
| }, | |
| { | |
| "next": "set_speech_age", | |
| "event": "speech" | |
| }, | |
| { | |
| "next": "gather_input_age", | |
| "event": "timeout" | |
| } | |
| ], | |
| "properties": { | |
| "voice": "Polly.Salli", | |
| "number_of_digits": 2, | |
| "speech_timeout": "auto", | |
| "offset": { | |
| "x": 120, | |
| "y": 1250 | |
| }, | |
| "loop": 1, | |
| "finish_on_key": "#", | |
| "say": "Please enter your age", | |
| "language": "en-US", | |
| "stop_gather": true, | |
| "gather_language": "en", | |
| "profanity_filter": "true", | |
| "timeout": 5 | |
| } | |
| }, | |
| { | |
| "name": "set_age", | |
| "type": "set-variables", | |
| "transitions": [ | |
| { | |
| "next": "set_phoneNumber", | |
| "event": "next" | |
| } | |
| ], | |
| "properties": { | |
| "variables": [ | |
| { | |
| "value": "{{widgets.gather_input_age.Digits}}", | |
| "key": "age" | |
| } | |
| ], | |
| "offset": { | |
| "x": -90, | |
| "y": 1530 | |
| } | |
| } | |
| }, | |
| { | |
| "name": "set_speech_age", | |
| "type": "set-variables", | |
| "transitions": [ | |
| { | |
| "next": "set_phoneNumber", | |
| "event": "next" | |
| } | |
| ], | |
| "properties": { | |
| "variables": [ | |
| { | |
| "value": "{{widgets.gather_input_age.SpeechResult}}", | |
| "key": "age" | |
| } | |
| ], | |
| "offset": { | |
| "x": 350, | |
| "y": 1530 | |
| } | |
| } | |
| }, | |
| { | |
| "name": "set_phoneNumber", | |
| "type": "set-variables", | |
| "transitions": [ | |
| { | |
| "next": "gather_input_zipcode", | |
| "event": "next" | |
| } | |
| ], | |
| "properties": { | |
| "variables": [ | |
| { | |
| "value": "{{contact.channel.address}}", | |
| "key": "phoneNumber" | |
| } | |
| ], | |
| "offset": { | |
| "x": 110, | |
| "y": 1750 | |
| } | |
| } | |
| }, | |
| { | |
| "name": "airtablewrite", | |
| "type": "run-function", | |
| "transitions": [ | |
| { | |
| "next": "GoodBye", | |
| "event": "success" | |
| }, | |
| { | |
| "next": "Error", | |
| "event": "fail" | |
| } | |
| ], | |
| "properties": { | |
| "service_sid": "ZSe0d85c8c623a9e7e1ac82c83bd95c82e", | |
| "environment_sid": "ZE3079f566db197317596ed9abaecc77d4", | |
| "offset": { | |
| "x": 240, | |
| "y": 2520 | |
| }, | |
| "function_sid": "ZH62cf7a0d8c4b6e554bcb53723926b78d", | |
| "parameters": [ | |
| { | |
| "value": "{{flow.variables.age}}", | |
| "key": "age" | |
| }, | |
| { | |
| "value": "{{flow.variables.phoneNumber}}", | |
| "key": "phoneNumber" | |
| }, | |
| { | |
| "value": "{{flow.variables.zipcode}}", | |
| "key": "zipcode" | |
| }, | |
| { | |
| "value": "{{flow.variables.firstName}}", | |
| "key": "firstName" | |
| }, | |
| { | |
| "value": "{{flow.variables.lastName}}", | |
| "key": "lastName" | |
| } | |
| ], | |
| "url": "https://call-overflow-6231.twil.io/write-to-airtable" | |
| } | |
| }, | |
| { | |
| "name": "gather_input_zipcode", | |
| "type": "gather-input-on-call", | |
| "transitions": [ | |
| { | |
| "next": "set_zipcode", | |
| "event": "keypress" | |
| }, | |
| { | |
| "next": "set_speech_zipcode", | |
| "event": "speech" | |
| }, | |
| { | |
| "event": "timeout" | |
| } | |
| ], | |
| "properties": { | |
| "voice": "Polly.Salli", | |
| "number_of_digits": 5, | |
| "speech_timeout": "auto", | |
| "offset": { | |
| "x": 110, | |
| "y": 1970 | |
| }, | |
| "loop": 1, | |
| "finish_on_key": "#", | |
| "say": "Please say or enter your 5 digit zipcode", | |
| "language": "en-US", | |
| "stop_gather": true, | |
| "gather_language": "en", | |
| "profanity_filter": "true", | |
| "timeout": 5 | |
| } | |
| }, | |
| { | |
| "name": "set_zipcode", | |
| "type": "set-variables", | |
| "transitions": [ | |
| { | |
| "next": "airtablewrite", | |
| "event": "next" | |
| } | |
| ], | |
| "properties": { | |
| "variables": [ | |
| { | |
| "value": "{{widgets.gather_input_zipcode.Digits}}", | |
| "key": "zipcode" | |
| } | |
| ], | |
| "offset": { | |
| "x": -110, | |
| "y": 2240 | |
| } | |
| } | |
| }, | |
| { | |
| "name": "set_speech_zipcode", | |
| "type": "set-variables", | |
| "transitions": [ | |
| { | |
| "next": "airtablewrite", | |
| "event": "next" | |
| } | |
| ], | |
| "properties": { | |
| "variables": [ | |
| { | |
| "value": "{{widgets.gather_input_zipcode.SpeechResult}}", | |
| "key": "zipcode" | |
| } | |
| ], | |
| "offset": { | |
| "x": 340, | |
| "y": 2240 | |
| } | |
| } | |
| }, | |
| { | |
| "name": "GoodBye", | |
| "type": "say-play", | |
| "transitions": [ | |
| { | |
| "event": "audioComplete" | |
| } | |
| ], | |
| "properties": { | |
| "voice": "Polly.Salli", | |
| "offset": { | |
| "x": -250, | |
| "y": 2750 | |
| }, | |
| "loop": 1, | |
| "say": "Our health Associates will contact you shortly. Good Bye.", | |
| "language": "en-US" | |
| } | |
| }, | |
| { | |
| "name": "Error", | |
| "type": "say-play", | |
| "transitions": [ | |
| { | |
| "next": "error_connect_call_to_support", | |
| "event": "audioComplete" | |
| } | |
| ], | |
| "properties": { | |
| "voice": "Polly.Salli", | |
| "offset": { | |
| "x": 300, | |
| "y": 2750 | |
| }, | |
| "loop": 1, | |
| "say": "We encountered an issue, transferring the call to associate.", | |
| "language": "en-US" | |
| } | |
| }, | |
| { | |
| "name": "error_connect_call_to_support", | |
| "type": "connect-call-to", | |
| "transitions": [ | |
| { | |
| "event": "callCompleted" | |
| } | |
| ], | |
| "properties": { | |
| "offset": { | |
| "x": 330, | |
| "y": 2970 | |
| }, | |
| "caller_id": "{{contact.channel.address}}", | |
| "noun": "number", | |
| "to": "+1 224 479 1669", | |
| "timeout": 30 | |
| } | |
| } | |
| ], | |
| "initial_state": "Trigger", | |
| "flags": { | |
| "allow_concurrent_calls": true | |
| } | |
| } |
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