lesterjude’s gists

lesterjude / create_ticket_callback

Created March 7, 2015 10:22

Zendesk Create Ticket for Callback

	var credentials = {
	"token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa",
	"base_url": "https://drumbi.zendesk.com/",
	"username": "[email protected]",
	"api_path": "api/v2",
	"session_id": localSession.beatsession_guid
	}

	/*var credentials = {
	"token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa",

lesterjude / service_now_create_ticket

Created February 19, 2015 02:23

Service Now Create Ticket

	var credentials = {
	"service_uri": "https://dev240.service-now.com",
	"username": "admin",
	"password": "lO6Z23lMlUFp"
	}

	var dashboard_url = "https://dashboard.drumbi.com/v1/notification/";

	function createCaller(formData){
	servicenow.createCaller({

lesterjude / uservoice_create_ticket

Created January 29, 2015 07:37

Uservoice Create Ticket

	var credentials = {
	"key": "{$uservoice_key}",
	"secret": "{$uservoice_secret}",
	"base_url": "{$uservoice_base_url}",
	"session_id": localSession.beatsession_guid
	}


	var dashboard_url = "https://dashboard.drumbi.com/v1/notification/";
	function createTicket(sessionData) {

lesterjude / zendesk_agent_connected_callback

Last active August 29, 2015 14:06

Zendesk Agent Connected Callback

	var credentials = {
	"token": "xwqg6abjI6PP3Y6xlL64ovWNncwIwXpZqgIJzAfx",
	"base_url": "https://drumbitesting.zendesk.com/",
	"username": "[email protected]",
	"api_path": "api/v2",
	"session_id": localSession.beatsession_guid
	}

	var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid;

lesterjude / zendesk_create_ticket_direct_call

Created September 23, 2014 10:00

Zendesk Create Ticket Direct Call

	var credentials = {
	"token": "{$zendesk_token}",
	"base_url": "{$zendesk_base_url}",
	"username": "{$zendesk_username}",
	"api_path": "{$zendesk_api_path}",
	"session_id": localSession.beatsession_guid
	}

	var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid;

lesterjude / zendesk_create_ticket_afterhours

Created September 23, 2014 09:52

Zendesk Create Ticket After Hours

	var credentials = {
	"token": "{$zendesk_token}",
	"base_url": "{$zendesk_base_url}",
	"username": "{$zendesk_username}",
	"api_path": "{$zendesk_api_path}",
	"session_id": localSession.beatsession_guid
	}

	var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid;

lesterjude / zendesk_create_ticket

Last active August 29, 2015 14:06

Zendesk Create Ticket with User Search

	var credentials = {
	"token": "{$zendesk_token}",
	"base_url": "{$zendesk_base_url}",
	"username": "{$zendesk_username}",
	"api_path": "{$zendesk_api_path}",
	"session_id": localSession.beatsession_guid
	};

	/*var credentials = {
	"token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa",

lesterjude / template_event

Created July 16, 2014 02:46

List of Template Events

lesterjude / menu_event

Last active August 29, 2015 14:02

Update and Get Menu Template Event

	PUT http://api.devvm.drumbi.com/v2/Menu/4670/Event/?app_id=291 Success: { response: 'true' }

	{
	"template_event_id": 1,
	"template_event_display_name": "Prior to Call",
	"templates": [
	{
	"template_id": 185284,
	"template_retry": 0,
	"template_timeout": 45,

lesterjude / direct_call

Last active August 29, 2015 13:55

Direct Call Logic

	##Direct Call Logic

	Description:

	1. Caller calls a drumbi phone number.
	2. Controller requests for WS to check if Caller ID has called before or first time.
	3. If Caller ID called first time :
	- Check if Drumbi phone is from Web App, play busy recording then update session to spam.
	- Check if Drumbi phone is from other app, then play the connected_caller event recording.
	4. If Caller ID has called before :

LJ lesterjude