Contact Information
🌐 linkedin.com/in/morganmitrany
Strategic Product Management Leader with 15+ years of experience driving digital transformation and delivering scalable, innovative solutions for Fortune 500 companies. Proven track record in spearheading multimillion-dollar revenue growth through data-driven product strategies, agile methodologies, and cross-functional team leadership. Expert in cloud platforms, advanced analytics, and user-centric design, with a passion for leveraging emerging technologies to redefine market standards.
- Product Strategy & Innovation
- Data Analytics & AI/ML Integration
- Cloud Platforms & Infrastructure
- Agile Methodologies & Team Leadership
- User Experience & Customer-Centric Design
- Stakeholder Management & Communication
Lead Digital Product Manager | 2019–Present
Spearheaded product strategy and execution for enterprise digital banking platforms, managing $12M+ budgets and leading 25+ member cross-functional teams. Defined product visions and multi-year roadmaps aligned with corporate goals, driving agile development cycles to deliver customer-centric features. Leveraged advanced analytics for A/B testing and user behavior insights, optimizing conversion rates. Ensured regulatory compliance through collaboration with Legal, Risk, and Compliance teams.
Key Accomplishments:
- Revamped MCLBS platform, slashing time-to-market by 35% and lifting conversion rates by 15% across channels.
- Deployed personalization strategies, yielding $10M annual savings and an 18-point NPS boost.
- Launched 'Tap to Accept,' spurring 10% growth in credit card openings and 22% in mobile engagement.
- Integrated AI recommendation engines, enhancing retention by 10% and cutting churn by 6%.
Program Director – PNC Bank | 2015–2019
Oversaw $8M program portfolio, directing 30+ professionals in delivering training and tech solutions for PNC Bank. Crafted strategic roadmaps, led executive reviews, and spearheaded process enhancements for efficiency gains. Cultivated client relationships to align with business objectives and implemented agile practices to accelerate delivery.
Key Achievements:
- Boosted program revenue by 12% ($960K) via strategic account management and client-focused solutions.
- Directed $800K initiative consolidating 2,000 policies, slashing training costs by 30% and elevating customer satisfaction by 20%.
- Accelerated delivery timelines by 25% through agile optimizations and bottleneck resolution.
Program Manager – Microsoft & PNC Bank | 2012–2015
Managed multimillion-dollar software and training programs, overseeing project plans, dashboards, and stakeholder communications. Mentored junior project managers and facilitated collaboration across engineering, design, and business teams. Balanced Agile and Waterfall methodologies to meet diverse project needs.
Key Achievements:
- Implemented Agile for CapitalStream and CLASS system upgrades, reducing deployment times by 22%.
- Revamped $500K–$1M learning programs, cutting employee time-to-proficiency by 18% and boosting engagement.
- Streamlined reporting processes, reducing administrative overhead by 12% and enhancing stakeholder satisfaction.
Project Manager – Training & Design | 2006–2012
Led global training and design projects with budgets up to $2M, managing cross-functional teams and ensuring on-time, on-budget delivery. Improved operational performance through agile practices and process standardization. Developed multi-channel training content to support platform transitions.
Key Achievements:
- Created a 60-day onboarding program, reducing ramp-up time by 35% and increasing customer satisfaction by 15%.
- Directed training for the eCollege-to-Blackboard transition, achieving 100% user adoption with zero downtime.
- Established launch protocols, reducing platform outages by 45% and improving system reliability.
Tools & Platforms:
- Product Management: Jira, Confluence, Trello, Asana, ServiceNow
- Analytics & Optimization: Google Analytics, Tableau, Optimizely, Glassbox, BrowserStack
- Development & DevOps: GIT, OpenShift, Harness, Docker, HTML5, CSS3, SaaS
- Collaboration: Microsoft Office Suite, SharePoint, Microsoft Teams, Slack, Zoom
- Design & Visualization: Microsoft Visio, Figma, Adobe XD, Sketch
- Enterprise Systems: Salesforce, Dynamics 365, SAP, Oracle NetSuite
Technologies:
- Cloud Platforms (AWS, Azure, Google Cloud Platform)
- Network Protocols (TCP/IP, DNS, VPN, SDN)
- Agile/Scrum/SAFe Frameworks
- API Design & Microservices Architecture
- AI/ML Frameworks (TensorFlow, PyTorch basics)
- Professional Scrum Product Owner – Scrum.org
- AWS Certified Solutions Architect – Associate – Amazon Web Services
- Google Analytics Individual Qualification – Google
- Lean Six Sigma Green Belt – Six Sigma Global Institute
Walden University, Minneapolis, MN
Master of Business Administration (MBA), Concentration in Marketing
- Graduated with Distinction, GPA: 3.9/4.0
Arizona State University, Tempe, AZ
Bachelor of Science in Marketing
Bachelor of Science in Management
International Business Certification
- Dean’s List, GPA: 3.7/4.0
- Product Management Institute (PMI)
- Women in Tech Network
- Agile Alliance
- Cloud Native Computing Foundation (CNCF)
References available upon request.