These are my raw comments, as someone who has spent 50/50 of my 20+ year career in small and large companies. So I think I have a good understanding of both.
Author: zdw
URL: https://www.seangoedecke.com/seeing-like-a-software-company/
- By “legible”, I mean work that is predictable, well-estimated, has a paper trail, and doesn’t depend on any contingent factors (like the availability of specific people). Quarterly planning, OKRs, and Jira all exist to make work legible. Illegible work is everything else: asking for and giving favors, using tacit knowledge that isn’t or can’t be written down, fitting in unscheduled changes, and drawing on interpersonal relationships. As I’ll argue, tech companies need to support both of these kinds of work.
- Note: What does “contingent factors” mean here? Not defined so sounds smart but no idea what it means in practice.