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Processing Report: Application f33ccea2-e5ff-11f0-a8f8-ea2abb31582b - Mass Save ASHP - REQUIRES CORRECTIONS

Application Record: f33ccea2-e5ff-11f0-a8f8-ea2abb31582b

Program: Mass Save Rebates Program/Electric Air Source Heat Pump (ASHP) - General Market Status: ISSUE_FOUND (Contractor) / PENDING (Program) Created: 2025-12-31T04:19:50.870Z


1. Application Overview

Field Value
Application ID f33ccea2-e5ff-11f0-a8f8-ea2abb31582b
Project ID f337cf02-e5ff-11f0-a8f8-ea2abb31582b
Claim ID fd3b93af-e5ff-11f0-a8f8-ea2abb31582b
Entity Type STANDARD
Created At 2025-12-31T04:19:50.870Z
Incentive Mass Save Rebates Program/Electric Air Source Heat Pump (ASHP) - General Market
Incentive Slug mass-save-ashp-general-market
Claim Type CLAIM_SUBMISSION_WITH_UPFRONT_PAYMENT

2. Organization / Contractor

Field Value
Organization Name Affordable Ductless LLC
Organization Slug affordable-ductless-llc

3. Fact Space (Application)

{
  "building": {
    "units": [],
    "address": {
      "city": "New Bedford",
      "line1": "614 County St",
      "line2": "Apt 2",
      "state": "Massachusetts",
      "zipcode": "02720",
      "metadata": {}
    },
    "utilities": [],
    "housingType": "SINGLE_FAMILY",
    "upgradeMeasures": [
      {
        "slug": "cc_ducted_ashp",
        "estimatedMaxCost": 1500000,
        "estimatedMinCost": 300000
      },
      {
        "slug": "general_hp",
        "estimatedMaxCost": 3000000,
        "estimatedMinCost": 200000
      },
      {
        "slug": "pthp",
        "estimatedMaxCost": 1000000,
        "estimatedMinCost": 200000
      },
      {
        "slug": "single_speed_compressor_heat_pump",
        "estimatedMaxCost": 600000,
        "estimatedMinCost": 250000
      },
      {
        "slug": "desuperheater",
        "estimatedMaxCost": 500000,
        "estimatedMinCost": 100000
      },
      {
        "slug": "ducted_ashp",
        "estimatedMaxCost": 3000000,
        "estimatedMinCost": 300000
      },
      {
        "slug": "dual_speed_compressor_heat_pump",
        "estimatedMaxCost": 700000,
        "estimatedMinCost": 300000
      },
      {
        "slug": "vrf_multi_split_ashp",
        "estimatedMaxCost": 2000000,
        "estimatedMinCost": 400000
      },
      {
        "slug": "hydronic_ashp",
        "estimatedMaxCost": 3000000,
        "estimatedMinCost": 400000
      },
      {
        "slug": "ducted_mini_split_heat_pump",
        "estimatedMaxCost": 1500000,
        "estimatedMinCost": 300000
      },
      {
        "slug": "cc_ashp",
        "estimatedMaxCost": 2500000,
        "estimatedMinCost": 500000
      },
      {
        "slug": "spvhp",
        "estimatedMaxCost": 1500000,
        "estimatedMinCost": 300000
      },
      {
        "slug": "ductless_mini_split_ashp",
        "estimatedMaxCost": 1500000,
        "estimatedMinCost": 150000
      },
      {
        "slug": "dual_fuel_heat_pump",
        "estimatedMaxCost": 1000000,
        "estimatedMinCost": 200000
      },
      {
        "slug": "ductless_multi_split_ashp",
        "estimatedMaxCost": 1500000,
        "estimatedMinCost": 200000
      },
      {
        "slug": "electric_ashp",
        "estimatedMaxCost": 3000000,
        "estimatedMinCost": 200000
      },
      {
        "slug": "ductless_ashp",
        "estimatedMaxCost": 1500000,
        "estimatedMinCost": 150000
      },
      {
        "slug": "multi_speed_compressor_heat_pump",
        "estimatedMaxCost": 800000,
        "estimatedMinCost": 350000
      },
      {
        "slug": "cc_ductless_mini_split_ashp",
        "estimatedMaxCost": 750000,
        "estimatedMinCost": 300000
      }
    ],
    "upgradeMeasureGroupings": [
      "Heat Pump Heating & Cooling"
    ]
  },
  "applicants": [
    {
      "email": "[email protected]",
      "phone": "9412964354",
      "lastName": "Dolce ",
      "firstName": "Marc",
      "isPrimary": true,
      "applicantType": "OTHER",
      "mailingAddress": {
        "city": "New Bedford",
        "line1": "614 County St",
        "line2": "Apt 2",
        "state": "MA",
        "zipcode": "02720"
      },
      "householdIncome": 0
    }
  ]
}

4. Project Data

{
  "email": "[email protected]",
  "last_name": "Dolce ",
  "first_name": "Marc",
  "upgrade_measures": [
    "Heat Pump Heating & Cooling"
  ],
  "customer_address_line_1": "614 County St",
  "customer_address_line_2": "Apt 2"
}

5. Form Responses

5.1 create-job-form

  • Form Slug: create-job-form
  • Form Version: 2024-05-06
  • Evidence ID: f34a2a5f-e5ff-11f0-a8f8-ea2abb31582b
{
  "email": "[email protected]",
  "phone": "9412964354",
  "flowPath": "DIRECT_CLAIMS",
  "last_name": "Dolce ",
  "first_name": "Marc",
  "customer_city": "New Bedford",
  "customer_state": "MA",
  "upgrade_measures": [
    "Heat Pump Heating & Cooling"
  ],
  "customer_zip_code": "02720",
  "customer_address_line_1": "614 County St",
  "customer_address_line_2": "Apt 2"
}

5.2 create-screener-form

  • Form Slug: create-screener-form
  • Form Version: 2024-05-06
  • Evidence ID: f39dc8ab-e5ff-11f0-a8f8-ea2abb31582b
{
  "email": "[email protected]",
  "phone": "9412964354",
  "last_name": "Dolce ",
  "first_name": "Marc",
  "customer_city": "New Bedford",
  "customer_state": "MA",
  "upgrade_measures": [
    "Heat Pump Heating & Cooling"
  ],
  "customer_zip_code": "02720",
  "customer_address_line_1": "614 County St",
  "customer_address_line_2": "Apt 2"
}

5.3 mass-save-ashp-general-market-claim-submission-contractor

  • Form Slug: mass-save-ashp-general-market-claim-submission-contractor
  • Form Version: 2025-02-20
  • Evidence ID: fd590d59-e5ff-11f0-a8f8-ea2abb31582b
{
  "property_type": "multi_family_2_4",
  "customer_email": "[email protected]",
  "occupancy_type": "owner",
  "project_invoice": true,
  "ahri_number_ashp": "215735328",
  "gas_utility_bill": true,
  "customer_last_name": "Dolce ",
  "customer_first_name": "Marc",
  "gas_utility_provider": "eversource",
  "project_address_city": "New Bedford",
  "customer_phone_number": "9412964354",
  "electric_utility_bill": true,
  "installation_end_date": "2025-12-23",
  "rebate_type_mass_save": "whole_home",
  "project_address_line_1": "614 County St",
  "project_address_line_2": "Apt 2",
  "assessment_id_mass_save": "846936",
  "contractor_company_name": "Affordable Ductless LLC",
  "gas_bill_account_number": "73004928922",
  "contractor_contact_email": "[email protected]",
  "project_address_zip_code": "02720",
  "electric_utility_provider": "eversource",
  "total_home_square_footage": 2879,
  "designated_payee_mass_save": "eli",
  "contractor_contact_last_name": "Fleurant",
  "electric_bill_account_number": "74019319479",
  "area_served_by_equipment_sqft": "1439",
  "contractor_contact_first_name": "Pierre",
  "contractor_contact_phone_number": "508-818-7816",
  "contractor_mailing_address_city": "New Bedford",
  "mass_save_basic_rebate_criteria": "no",
  "contractor_mailing_address_state": "MA",
  "integrated_controls_manufacturer": "",
  "integrated_controls_model_number": "",
  "contractor_mailing_address_line_1": "209 Princeton st",
  "contractor_mailing_address_line_2": "",
  "original_home_heating_fuel_source": "natural_gas",
  "proof_of_weatherization_mass_save": true,
  "opt_in_heat_pump_studies_mass_save": "no",
  "contractor_mailing_address_zip_code": "02745",
  "weatherized_past_12_months_mass_save": "yes",
  "number_of_units_heated_cooled_mass_save": 1,
  "whole_home_heat_pump_verification_form_mass_save": true
}

6. Processing Requirements (from Airtable)

These requirements are pulled directly from Airtable for the incentive: Mass Save Rebates Program/Electric Air Source Heat Pump (ASHP) - General Market

6.1 Project equipment and scope of work must qualify.

Field Value
Airtable ID rec4ufwwE0GEYbKf7
Phase Qualification

Processor Actions:

  • Confirm the heat pump system is on the Mass Save Heat Pump Qualified Product List.
  • For partial-home installations:
    • When the existing system is propane, oil, or natural gas, integrated controls must be installed and listed on the Mass Save Integrated Control Qualified Product List.

FAQ:

  • Do we need to check if all the model/serial #s are correct if we're given the AHRI numbers?
  • You only need to verify the indoor model if there is one specified in the Mass Save QPL record (see column H).

LLM Instructions:

  • Confirm the heat pump system is on the Mass Save Heat Pump Qualified Product List.
  • For partial-home installations:
    • When the existing system is propane, oil, or natural gas, integrated controls must be installed and listed on the Mass Save Integrated Control Qualified Product List.

6.2 Project Invoice must have all the required information.

Field Value
Airtable ID recKfEpB1VQfzKeFK
Phase Claim

Processor Actions:

  • The [project_invoice] must include the following:
    • proof of full payment
    • Mass Save Rebate amount
    • contractor name and address
    • installation address
    • [installation_end_date]
    • total cost by system
    • equipment AHRI # (nice to have, but not a program requirement)
    • equipment manufacturer and model numbers (indoor and outdoor)
    • integrated control model number (partial-home only)
      • If exempt from integrated controls (ie. ASHP is heating a single level and the original system is heating a different level), the reason must be stated on the invoice
    • Mass Save Rebate Payee is Eli Technologies (when prepayment is requested)

FAQ:

  • If there’s a slight discrepancy between the rebate value displayed on the invoice and the amount we compute, which should we enter on the rebate form?
    • The correctly computed amount. no need to change anything as long as the discrepancy is <$500.
  • What if the contractor grouped the system cost for multiple units of the same system?
    • It is okay for that to be represented as a lump cost instead of broken out.

LLM Instructions:

  • The project invoice must include the following:
    • proof of full payment
    • Mass Save Rebate amount
    • contractor name and address
    • installation address
    • [installation_end_date]
    • total cost by system
    • ahri_number_ashp]
    • equipment manufacturer and model numbers (indoor and outdoor)
    • integrated control model number (partial-home only)
      • If exempt from integrated controls (ie. ASHP is heating a single level and the original system is heating a different level), the reason must be stated on the invoice
    • Mass Save Rebate Payee is Eli Technologies (prepay only)

6.3 Customer must be eligible.

Field Value
Airtable ID recLNi48KYFZGqRmc
Phase Qualification

Processor Actions:

  1. The property must be located in Massachusetts.
  2. The property must receive electrical power from Cape Light Compact, Eversource, National Grid, or Unitil or receive natural gas service from Berkshire Gas, Eversource, Liberty, National Grid, or Unitil.

FAQ:

  • How do I confirm the homeowner lives there in the winter season?
    • You cannot, because the Mass Save claim form doesn't ask for this information.
  • Does Electric = Electric Resistance?
    • Yes

LLM Instructions: Check customer eligibility by evaluating the following:

  1. The property must be located in Massachusetts.
  2. The property must receive electrical power from Cape Light Compact, Eversource, National Grid, or Unitil or receive natural gas service from Berkshire Gas, Eversource, Liberty, National Grid, or Unitil.

6.4 For partial home projects, integrated controls must be installed and a switchover temperature is required.

Field Value
Airtable ID recMPGUwMvIVbATch
Phase Claim

Processor Actions: Confirm switchover temperature is below maximum:

  • Existing Oil, Natural Gas ≤ 30º F
  • Existing Propane ≤ 5º F

LLM Instructions: For partial home projects, integrated controls must be installed and a switchover temperature is required. Confirm switchover temperature is below maximum:

  • Existing Oil, Natural Gas ≤ 30º F
  • Existing Propane ≤ 5º F

6.5 For whole home projects, the Whole Home Heat Pump Verification Form is required.

Field Value
Airtable ID recbRd5an27dHi5nI
Phase Claim

Processor Actions:

  • Document must be signed and dated by customer and installer.

LLM Instructions: For whole home projects, the Whole Home Heat Pump Verification Form is required.

  • Document must be signed and dated by customer and installer.

6.6 Customer must qualify for the correct amount.

Field Value
Airtable ID recj1SQzMXBHWjRlJ
Phase Qualification

Processor Actions:

  • Calculate the customer's incentive amount:
    • Whole Home
      • 2026:$2,650 per cooling ton @ 95°F, up to $8,500
      • 2025: $3,000 per cooling ton @ 95°F, up to $10,000
      • Installing a whole-home heat pump system to replace an existing heating system
      • If qualifying through an electric utility, the existing heating system must be oil, propane, or electric resistance. If qualifying through a gas utility, the existing heating system must be natural gas.
      • Must not meet any of the basic rebate criteria below
    • Partial Home
      • 2026: $1,125 per cooling ton @ 95°F, up to $8,500
      • **2025: $1,250 per cooling ton @ 95°F, up to $10,000 **
      • Base:
        • Installing a partial-home heat pump system that supplements an existing heating system. Integrated controls are required if the existing system remains in use.
        • If qualifying through an electric utility, the existing heating system must be oil, propane, or electric resistance. If qualifying through a gas utility, the existing heating system must be natural gas.
        • Must not meet any of the basic rebate criteria below
      • Bonus: $500 if the contractor sized the heat pump for the entire home (with Manual J report)
      • **Bonus: **$500 if the customer completed weatherization (with proof) in the last 12 months.
    • Basic
      • $250 per cooling ton @ 95°F
      • Installing a heat pump system in one of the following conditions:
        • in a previously unconditioned space (ie. new construction, addition)
        • for cooling only
        • replacing an existing heat pump
        • in a home that is not occupied year-round (e.g., vacation homes)
        • partial-home installation without integrated controls
      • Must be installed after August 1, 2025

FAQ: Do I need to calculate the amount based on the total system size? Yes, you must multiply the tonnage by the total quantity of condenser units before calculating the amount.

LLM Instructions:

  • Calculate the customer's incentive amount:
    • $3,000 per cooling ton @ 95°F, up to $10,000 (whole-home)
      • Installing a whole-home heat pump system to replace an existing heating system
      • If qualifying through an electric utility, the existing heating system must be oil, propane, or electric resistance. If qualifying through a gas utility, the existing heating system must be natural gas.
      • Must not meet any of the basic rebate criteria below
    • $1,250 per cooling ton @ 95°F, up to $10,000 (partial-home)
      • Installing a partial-home heat pump system that supplements an existing heating system. Integrated controls are required if the existing system remains in use.
      • If qualifying through an electric utility, the existing heating system must be oil, propane, or electric resistance. If qualifying through a gas utility, the existing heating system must be natural gas.
      • Must not meet any of the basic rebate criteria below
    • $250 per cooling ton @ 95°F (basic)
      • Installing a heat pump system in one of the following conditions:
        • in a previously unconditioned space (ie. new construction, addition)
        • for cooling only
        • replacing an existing heat pump
        • in a home that is not occupied year-round (e.g., vacation homes)
        • partial-home installation without integrated controls
      • Must be installed after August 1, 2025
  • Confirm that the invoice amount matches.

6.7 For whole home projects, proof of weatherization is required.

Field Value
Airtable ID reclabAHfj7rUzK64
Phase Claim

Processor Actions:

  • Weatherization proof must be one of the following, with a Site Assessment ID included:
    • Certificate of Completion
    • Heat Loan Intake form
    • Home Energy Assessment (when weatherization scope is less than $1,000)
  • Homes built after 2000 are exempt from weatherization requirements and must be confirmed with a property lookup.

FAQ:

  • What if the Site ID on the application doesn’t match the one on the Certificate of Completion (COC)?
    • As long as the Site ID matches the Energy Assessment report (if available), it’s acceptable. The contractor performing weatherization work may use their own internal Site ID reference on the COC.
  • How can I confirm when the home was built?
    • Check Google and Zillow

LLM Instructions:

  • Weatherization proof must be one of the following, with a Site Assessment ID included:
    • Certificate of Completion
    • Heat Loan Intake form
    • Home Energy Assessment (when weatherization scope is less than $1,000)
  • Homes built after 2000 are exempt from weatherization requirements and must be confirmed with a property lookup.

6.8 Customer name must match across all submitted documents.

Field Value
Airtable ID recoX8HtKRrAlsk5S
Phase Claim

Processor Actions: Confirm customer name on the application matches all additional documents. Not all documents are required.

FAQ:

  • What if a few documents use a shortened version of the name (e.g., Chris vs. Christopher)?
    • It’s okay to proceed if the shortened version is a logical variation of the full name.
  • What if different names appear on different documents, but the last name is consistent (ie. spouses)?
    • It’s okay to proceed in this case.
  • What if the full names are completely different across forms?
    • You must reach out to the contractor for clarification.
  • What if a name is missing from a document, but the address is present?
    • Historically, that is only okay with the HEAT Loan Intake Form.

LLM Instructions: Confirm customer name on the application matches all additional documents. Not all documents are required.


6.9 Customer address must match across all documents.

Field Value
Airtable ID recyHFmZoPZGi6hgl
Phase Claim

Processor Actions: Confirm customer address on the application matches all additional documents. Not all documents are required.

FAQ: What if the city does not match, but address, state and zip do? Look up the cities to confirm they are overlapping with. If yes, proceed.

LLM Instructions: Confirm customer address on the application matches all additional documents. Not all documents are required.


6.10 For upfront payment, Eli must be listed as the rebate payee on the application (ideal if [email protected] is listed as the customer's email for notifications).

Field Value
Airtable ID recruXFZ9FE9jBbRL
Phase Upfront Payment

Processor Actions: Payee Information as listed:

  • Third Party
  • Relationship = Other
  • Name = Adrian Del Balso
  • Company = Eli Technologies, Inc.
  • Address = 548 Market St, PMB 93934 , San Francisco, California, 94104-5401
  • Phone = (415) 529-5414
  • Email = [email protected]

LLM Instructions: Payee Information as listed:

  • Third Party
  • Relationship = Other
  • Name = Adrian Del Balso
  • Company = Eli Technologies, Inc.
  • Address = 548 Market St, PMB 93934 , San Francisco, California, 94104-5401
  • Phone = (415) 529-5414
  • Email = [email protected]

6.11 All projects completed in the 2025 calendar year must submit a rebate application by February 28, 2026.

Field Value
Airtable ID recwMqVAvfinLHIwi
Phase Claim

Processor Actions:

LLM Instructions:


7. Uploaded Documents

7.1 whole_home_heat_pump_verification_form_mass_save

  • File: MD_Whole_Home_2-ee2de413.pdf
  • S3 Path: f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/MD_Whole_Home_2-ee2de413.pdf
  • Local Path: /Users/richard/code/eli/incentives/trees/pr-review/domains/application-processing/data/downloads/serialized-applications/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/MD_Whole_Home_2-ee2de413.pdf
  • Question Key: whole_home_heat_pump_verification_form_mass_save
  • Status: EXTRACTION_COMPLETE

7.2 project_invoice

  • File: MD_Invoice_2-0d0a3941.pdf
  • S3 Path: f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/MD_Invoice_2-0d0a3941.pdf
  • Local Path: /Users/richard/code/eli/incentives/trees/pr-review/domains/application-processing/data/downloads/serialized-applications/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/MD_Invoice_2-0d0a3941.pdf
  • Question Key: project_invoice
  • Status: EXTRACTION_COMPLETE

7.3 proof_of_weatherization_mass_save

  • File: DOLCE_846936_1A_HLIF_Loan_Intake-48db3183.PDF
  • S3 Path: f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/DOLCE_846936_1A_HLIF_Loan_Intake-48db3183.PDF
  • Local Path: /Users/richard/code/eli/incentives/trees/pr-review/domains/application-processing/data/downloads/serialized-applications/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/DOLCE_846936_1A_HLIF_Loan_Intake-48db3183.PDF
  • Question Key: proof_of_weatherization_mass_save
  • Status: EXTRACTION_COMPLETE

7.4 gas_utility_bill

  • File: MD_gas_2-3536daf0.pdf
  • S3 Path: f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/MD_gas_2-3536daf0.pdf
  • Local Path: /Users/richard/code/eli/incentives/trees/pr-review/domains/application-processing/data/downloads/serialized-applications/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/MD_gas_2-3536daf0.pdf
  • Question Key: gas_utility_bill
  • Status: EXTRACTION_COMPLETE

7.5 electric_utility_bill

  • File: MD_2_electric-a6b7b9ae.pdf
  • S3 Path: f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/MD_2_electric-a6b7b9ae.pdf
  • Local Path: /Users/richard/code/eli/incentives/trees/pr-review/domains/application-processing/data/downloads/serialized-applications/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/f33ccea2-e5ff-11f0-a8f8-ea2abb31582b/contractor-employee/claim/MD_2_electric-a6b7b9ae.pdf
  • Question Key: electric_utility_bill
  • Status: EXTRACTION_COMPLETE

8. File Inventory

# Filename Question Key Status
1 MD_Whole_Home_2-ee2de413.pdf whole_home_heat_pump_verification_form_mass_save EXTRACTION_COMPLETE
2 MD_Invoice_2-0d0a3941.pdf project_invoice EXTRACTION_COMPLETE
3 DOLCE_846936_1A_HLIF_Loan_Intake-48db3183.PDF proof_of_weatherization_mass_save EXTRACTION_COMPLETE
4 MD_gas_2-3536daf0.pdf gas_utility_bill EXTRACTION_COMPLETE
5 MD_2_electric-a6b7b9ae.pdf electric_utility_bill EXTRACTION_COMPLETE

Data Source Reference

This record was exported from the following sources:

Database Tables

Table Purpose
applications Core application record
projects Project data and facts
organizations Contractor/organization info
evidences Evidence records (links form responses to applications)
form_responses Form submission data
files Uploaded document metadata
claims Claim records
claim_processes Claim processing status
wh_config_runtime_incentives Incentive metadata

Airtable Tables

Base ID Table Purpose
appy0df5SmdHNR1Cq Source Fields Links incentives to form field requirements
appy0df5SmdHNR1Cq Application Requirements Processing requirements for each field

S3 Bucket: form-data-attachments


Document generated: 2026-01-20T21:47:11.926Z Source: Eli Production Database + S3

Full Processing Report: f33ccea2-e5ff-11f0-a8f8-ea2abb31582b

Generated: 2026-01-20T21:58:00Z Program: Mass Save Rebates Program - Electric Air Source Heat Pump (ASHP) - General Market Incentive Slug: mass-save-ashp-general-market


Application Information

Field Value
Application ID f33ccea2-e5ff-11f0-a8f8-ea2abb31582b
Project ID f337cf02-e5ff-11f0-a8f8-ea2abb31582b
Claim ID fd3b93af-e5ff-11f0-a8f8-ea2abb31582b
Entity Type STANDARD
Created At 2025-12-31T04:19:50.870Z
Claim Type CLAIM_SUBMISSION_WITH_UPFRONT_PAYMENT
Current Status ISSUE_FOUND (Contractor) / PENDING (Program)

Customer Information

Field Value
First Name Marc
Last Name Dolce
Email [email protected]
Phone 9412964354
Address 614 County St, Apt 2
City New Bedford
State Massachusetts
ZIP Code 02720

Contractor Information

Field Value
Organization Affordable Ductless LLC
Organization Slug affordable-ductless-llc
Contact Name Pierre Fleurant
Contact Email [email protected]
Contact Phone 508-818-7816
Mailing Address 209 Princeton St, New Bedford, MA 02745

Project Details

Field Value
Property Type Multi-family (2-4 units)
Occupancy Type Owner
Total Home Square Footage 2,879 sq ft
Area Served by Equipment 1,439 sq ft
Original Heating Fuel Natural Gas
Rebate Type Whole Home
Installation End Date 2025-12-23
Assessment ID 846936

Utility Information

Service Provider Account Number
Electric Eversource 74019319479
Gas Eversource 73004928922

Equipment Details

QPL Verification Results

Field Value
QPL Status FOUND
AHRI Number 215735328
Brand SENVILLE
Outdoor Unit Model SENDC-36HF-OG
Indoor Unit Model SENDC-36HF-IG
Equipment Type Central HP <5.4 tons
AHRI Type Split System: Heat Pump with Remote Outdoor Unit-Air-Source
Tonnage 3 tons
Cooling Capacity @ 95F 36,000 BTU
SEER2 17.4
HSPF2 (Region IV) 10.3
EER2 @ 95F 11.7
Heating Capacity @ 47F 37,000 BTU
Heating Capacity @ 5F 39,000 BTU
Refrigerant Type R-454B
Dual Fuel No
Rebate Type Residential & Commercial
Tax Credit Eligibility Ducted CEE Tier 1
2025 Eligible Yes
2026 Eligible Yes (uses R-454B, not R-410A)

Equipment on Invoice

Item Model Cost
Heat Pump System SENDC-36HF-OG (outdoor) / SENDC-36HF-IG (indoor) $5,000.00
HVAC Installation - $3,000.00
Electrical Work - $1,500.00
Subtotal $9,500.00
Mass Save Rebate Discount -$9,000.00
Customer Payment $500.00

Rebate Calculation

Parameters

  • Rebate Type: Whole Home
  • Installation Year: 2025
  • Qualifying Utility: Eversource Gas
  • Original Heating Fuel: Natural Gas (qualifies through gas utility)

Calculation

Whole Home Rate (2025) = $3,000 per cooling ton @ 95F
Maximum Rebate = $10,000

Equipment Tonnage = 3 tons
Calculated Rebate = 3 tons x $3,000 = $9,000

$9,000 < $10,000 (under cap)

Final Rebate Amount: $9,000

Verification

  • Invoice Rebate Amount: $9,000
  • Calculated Amount: $9,000
  • Match: YES

Document Analysis

1. Project Invoice (MD_Invoice_2-0d0a3941.pdf)

Extracted Information:

  • Invoice Number: INV0073
  • Invoice Date: 12/23/2025
  • Bill To: Marc Dolce, 614 County St Apt 2, New Bedford MA
  • Phone: (941) 296-4354
  • From: Affordable Ductless LLC, Pierre Fleurant
  • Business Number: 7744514082
  • Address: 209 Princeton St, New Bedford MA 02745
  • Payment Status: Paid via Check on 12/23/2025
  • Balance Due: $0.00

Line Items:

  1. AHRI Reference #215735328, SENDC-36HF-OG (Outdoor), SENDC-36HF-IG (Indoor) + Pad and stand, Linesets: $5,000.00
  2. HVAC: $3,000.00
  3. Electrician: $1,500.00

Notes:

  • "rebate will go to ELi technology"
  • "$9k discount (rebate)"

Checklist:

  • Proof of full payment
  • Mass Save Rebate amount ($9,000)
  • Contractor name and address
  • Installation address (partial - missing ZIP)
  • Installation date (12/23/2025)
  • Total cost by system
  • AHRI number (215735328)
  • Equipment models (outdoor and indoor)
  • Rebate payee designation (Eli)
  • N/A Integrated controls (whole home)

2. Whole Home Heat Pump Verification Form (MD_Whole_Home_2-ee2de413.pdf)

Form Type: 2025 Whole-home heat pump verification form

Customer Information:

  • Name: Marc Dolce
  • Phone: 9412964354
  • Address: 614 County St Apt 2, New Bedford, MA 02740
  • Email: (not visible)

Utility Information:

  • Electric Sponsor: Eversource
  • Electric Account: 74019319479
  • Gas Sponsor: Eversource
  • Gas Account: 73004928922

Units Heated/Cooled: 1

Customer Verification Acknowledgments: All checkboxes marked:

  • Heat pumps must be sole source of heating
  • Fuel costs variable, electric usage will increase
  • System sizing documentation may be required
  • Weatherization demonstration required
  • Verification inspection may be required
  • Pre-existing heating system removed

Project Information Section:

  • Pre-existing heating system has been removed: Selected

Signatures:

  • Customer Signature: Marc Dolce, Date: 12/19/25
  • Installer Signature: Present, Date: 12/19/25

3. HEAT Loan Intake Form - Weatherization Proof (DOLCE_846936_1A_HLIF_Loan_Intake-48db3183.PDF)

CRITICAL ISSUE: Name mismatch

Section 1 - Loan Applicant Information:

  • Name: Hermantine Luma (DOES NOT MATCH customer Marc Dolce)
  • Installation Address: 614 County Street, New Bedford, MA 02740
  • Email: [email protected]
  • Phone: 863-2147883
  • Occupancy: Owner
  • New Construction: No

Section 2 - Energy Specialist Information:

  • Assessment Date: 12/08/25
  • Site ID #: 846936 (MATCHES application)
  • Energy Specialist: NEEECO, NEEECO
  • Units in Building: 1

  • Address/Town: 614 County New Bedford

Existing Conditions:

  • Thermal Shell: No insulation or air sealing upgrades recommended
  • Existing Heating: Non-Condensing Furnace, Fuel: Natural Gas
  • Existing Water Heater: Freestanding tank, Fuel: Natural Gas

Improvements Selected:

  • Air source or ground source heat pumps
  • Electric panel upgrade

Analysis: The Site Assessment ID (846936) matches the application, and the address matches. However, the name "Hermantine Luma" is completely different from the customer "Marc Dolce". This could indicate:

  1. The form was completed for a different unit/tenant at the same address
  2. An error in form completion
  3. A different occupant arranged for the energy assessment

Per FAQ guidance, HEAT Loan Intake Forms historically only require address matching. However, this significant name discrepancy should be clarified with the contractor.


4. Gas Utility Bill (MD_gas_2-3536daf0.pdf)

Provider: Eversource Account Number: 7300 492 8922 (matches: 73004928922) Statement Date: 11/13/25 Service Address: Marc Dolce, 614 County St #2, New Bedford MA 02740-6516

Billing:

  • Amount Due: $173.25
  • Due Date: 12/08/25

Current Charges Breakdown:

  • Supply: $20.72
  • Maintenance & Infrastructure: $67.65
  • Public Benefits: $8.35
  • Total Current: $96.72

Gas Usage: 1.2 Therms average daily

Verification:

  • Customer name matches (Marc Dolce)
  • Address matches (614 County St #2, New Bedford)
  • Eversource is Mass Save sponsor
  • Account number matches application (73004928922)

5. Electric Utility Bill (MD_2_electric-a6b7b9ae.pdf)

Provider: Eversource Account Number: 7401 931 9479 (matches: 74019319479) Statement Date: 11/13/25 Service Address: Marc Dolce, 614 County St #2, New Bedford MA 02740-6516

Billing:

  • Total Amount Due: $124.71
  • Due Date: 12/08/25

Current Charges:

  • Supply: $44.80
  • Delivery: $66.78

Electric Usage: 10.4 kWh average daily

Verification:

  • Customer name matches (Marc Dolce)
  • Address matches (614 County St #2, New Bedford)
  • Eversource is Mass Save sponsor
  • Account number matches application (74019319479)

Requirements Evaluation Matrix

# Requirement Status Notes
6.1 Equipment on QPL PASS AHRI 215735328 verified
6.2 Invoice complete PARTIAL Missing ZIP code
6.3 Customer eligible PASS MA location, Eversource utilities
6.4 Integrated controls N/A Whole home installation
6.5 Whole Home form PASS Signed by customer and installer
6.6 Rebate amount correct PASS $9,000 matches calculation
6.7 Weatherization proof PASS HEAT Loan form with Site ID 846936
6.8 Name matching FAIL HEAT Loan form has different name
6.9 Address matching PASS Minor ZIP variation acceptable
6.10 Eli as payee PASS Designated on application and invoice
6.11 Deadline compliance PASS 39 days until Feb 28, 2026 deadline

Issues Summary

Blocking Issues (Must Resolve)

  1. Name Mismatch on HEAT Loan Intake Form
    • Expected: Marc Dolce
    • Found: Hermantine Luma
    • Impact: Cannot verify weatherization was completed for this customer
    • Resolution: Obtain corrected form OR clarification on relationship

Non-Blocking Issues (Should Resolve)

  1. Invoice Missing ZIP Code
    • Current: "614 county st apt 2 New Bedford ma"
    • Required: Complete address including ZIP
    • Resolution: Updated invoice with full address

Informational Items

  1. ZIP Code Variation
    • Application: 02720
    • Other Documents: 02740
    • Status: Acceptable - both are valid New Bedford ZIPs

Final Recommendation

REQUIRES CORRECTIONS

The application cannot be approved in its current state due to the name mismatch on the HEAT Loan Intake Form (weatherization proof). The contractor must either:

  1. Provide a new HEAT Loan Intake Form with the correct customer name (Marc Dolce), OR
  2. Provide documentation explaining the relationship between Marc Dolce (customer) and Hermantine Luma (name on HEAT Loan form)

Once this issue is resolved, the application should be eligible for approval as all other requirements are met:

  • Equipment qualifies (QPL verified)
  • Rebate amount is correct ($9,000)
  • Customer is eligible (MA property, Eversource utilities)
  • All other documents match

Appendix: Raw QPL Data

{
  "ahri_number": 215735328,
  "brand": "SENVILLE",
  "outdoor_model": "SENDC-36HF-OG",
  "indoor_model": "SENDC-36HF-IG",
  "equipment_type": "Central HP <5.4 tons",
  "ahri_type": "HRCU-A-CB (Split System: Heat Pump with Remote Outdoor Unit-Air-Source)",
  "cooling_capacity_95f_btu": 36000,
  "seer2": 17.4,
  "hspf2_region_iv": 10.3,
  "heating_capacity_47f_btu": 37000,
  "heating_capacity_5f_btu": 39000,
  "heating_capacity_ratio_5f": 1.054,
  "heating_cop_5f": 1.9,
  "eer2_95f": 11.7,
  "dual_fuel": "No",
  "refrigerant": "R-454B",
  "tonnage": 3,
  "rebate_type": "Residential & Commercial",
  "tax_credit_eligibility": "Ducted CEE Tier 1",
  "date_no_longer_eligible": "N/A"
}

Report generated by Eli Processing System

Processing Summary: f33ccea2-e5ff-11f0-a8f8-ea2abb31582b

Generated: 2026-01-20 Program: Mass Save Rebates Program - Electric Air Source Heat Pump (ASHP) - General Market Contractor: Affordable Ductless LLC Customer: Marc Dolce


RECOMMENDATION: REQUIRES CORRECTIONS

Critical Issues Found: 3


Quick Summary

Category Status
QPL Qualification PASS
Rebate Calculation PASS ($9,000)
Customer Eligibility PASS
Invoice Requirements ISSUE
Weatherization Proof PASS
Whole Home Form PASS
Name Matching ISSUE
Address Matching ISSUE
Upfront Payment Setup PASS

Issues Requiring Correction

Issue #1: Name Mismatch on HEAT Loan Intake Form (BLOCKING)

Severity: HIGH - Requires Contractor Action

Details:

  • Application name: Marc Dolce
  • Invoice name: Marc Dolce (matches)
  • Whole Home Form name: Marc Dolce (matches)
  • Utility bills name: Marc Dolce (matches)
  • HEAT Loan Intake Form name: Hermantine Luma (DOES NOT MATCH)

The HEAT Loan Intake Form shows a completely different name (Hermantine Luma with email [email protected] and phone 863-2147883) that does not match the customer on the application.

Required Action: Contractor must provide a HEAT Loan Intake Form with the correct customer name (Marc Dolce) or provide clarification on why a different name appears.


Issue #2: ZIP Code Discrepancy (MINOR)

Severity: LOW - Informational

Details:

  • Application ZIP: 02720
  • Invoice ZIP: 02745 (contractor mailing) / Address shows "New Bedford ma" without clear ZIP
  • Whole Home Form ZIP: 02740
  • HEAT Loan Intake Form ZIP: 02740
  • Utility Bills ZIP: 02740-6516

The application shows ZIP 02720 but other documents consistently show 02740. Both are valid New Bedford ZIP codes. This is acceptable as they are overlapping/adjacent areas within New Bedford.

Status: No action required - acceptable variation.


Issue #3: Invoice Missing Installation Address ZIP Code

Severity: MEDIUM - Should be corrected

Details: The invoice shows: "614 county st apt 2 New Bedford ma"

The invoice does not explicitly state the ZIP code. While the address is clearly identifiable, best practice requires complete address including ZIP.

Required Action: Invoice should include complete address with ZIP code for program compliance.


Detailed Requirement Evaluation

6.1 Project Equipment Must Qualify (QPL Verification)

Status: PASS

QPL Lookup Result:

  • AHRI Number: 215735328
  • Brand: SENVILLE
  • Outdoor Model: SENDC-36HF-OG
  • Indoor Model: SENDC-36HF-IG (matches invoice)
  • Equipment Type: Central HP <5.4 tons
  • Tonnage: 3 tons
  • Cooling Capacity @ 95F: 36,000 BTU
  • SEER2: 17.4
  • HSPF2: 10.3
  • Refrigerant: R-454B
  • Rebate Type: Residential & Commercial
  • Tax Credit Eligibility: Ducted CEE Tier 1

The equipment is listed on the Mass Save Heat Pump Qualified Product List and qualifies for the whole-home rebate.


6.2 Project Invoice Requirements

Status: PARTIAL PASS (see issues above)

Invoice Checklist:

  • Proof of full payment - Balance Due: $0.00, Payment via Check on 12/23/2025
  • Mass Save Rebate amount - $9,000 discount shown
  • Contractor name and address - Affordable Ductless LLC, 209 Princeton St, New Bedford MA 02745
  • Installation address - 614 County St Apt 2, New Bedford MA (missing ZIP)
  • Installation date - 12/23/2025
  • Total cost by system - Equipment $5,000, HVAC $3,000, Electrician $1,500 = $9,500
  • AHRI Number - 215735328
  • Equipment model numbers - SENDC-36HF-OG (outdoor), SENDC-36HF-IG (indoor)
  • Mass Save Rebate Payee - "rebate will go to ELi technology"
  • N/A Integrated controls - Not required for whole-home

6.3 Customer Eligibility

Status: PASS

  1. Property Location: Massachusetts - VERIFIED

    • 614 County St Apt 2, New Bedford, MA 02720/02740
  2. Utility Service: VERIFIED

    • Electric: Eversource (Account: 74019319479)
    • Gas: Eversource (Account: 73004928922)
    • Both utilities are Mass Save sponsors

6.4 Integrated Controls (Partial Home Only)

Status: N/A

This is a whole-home installation. Integrated controls requirement does not apply.


6.5 Whole Home Heat Pump Verification Form

Status: PASS

Document Review:

  • Form present and complete
  • Customer name matches: Marc Dolce
  • Installation address: 614 County St Apt 2, New Bedford, MA 02740
  • Electric utility: Eversource (Account: 74019319479)
  • Gas utility: Eversource (Account: 73004928922)
  • Customer verification checkboxes completed
  • Customer signature present: Marc Dolce, dated 12/19/25
  • Installer signature present: dated 12/19/25

All required signatures and acknowledgments are present.


6.6 Customer Rebate Amount Qualification

Status: PASS

Rebate Calculation:

  • Rebate Type: Whole Home
  • Installation Year: 2025
  • Whole Home Rate (2025): $3,000 per cooling ton @ 95F, max $10,000
  • Equipment Tonnage: 3 tons
  • Calculated Rebate: 3 tons x $3,000 = $9,000
  • Invoice Shows: $9,000 discount
  • MATCH: YES

Qualification Criteria Met:

  • Installing whole-home heat pump to replace existing heating system
  • Qualifying through gas utility (Eversource Gas)
  • Existing heating system is natural gas (eligible for gas utility qualification)
  • Does not meet basic rebate criteria

6.7 Proof of Weatherization (Whole Home Requirement)

Status: PASS

Document: HEAT Loan Intake Form

  • Form Type: Heat Loan Intake Form (acceptable weatherization proof)
  • Site Assessment ID: 846936 (matches application)
  • Assessment Date: 12/08/25
  • Energy Specialist: NEEECO
  • Address: 614 County Street, New Bedford, MA 02740

Note: The name on the HEAT Loan form (Hermantine Luma) does not match the customer (Marc Dolce), but the Site ID and address match. Per FAQ, the HEAT Loan Intake Form historically only requires address matching, not name matching. However, this creates a discrepancy that should be clarified.


6.8 Customer Name Matching

Status: FAIL

Document Name Match
Application Marc Dolce -
Invoice Marc Dolce YES
Whole Home Form Marc Dolce YES
Electric Bill Marc Dolce YES
Gas Bill Marc Dolce YES
HEAT Loan Intake Hermantine Luma NO

The HEAT Loan Intake Form shows a completely different person's information.


6.9 Customer Address Matching

Status: PASS (with minor ZIP variation)

Document Address ZIP
Application 614 County St Apt 2, New Bedford, MA 02720
Invoice 614 County St Apt 2, New Bedford, MA Not stated
Whole Home Form 614 County St Apt 2, New Bedford, MA 02740
Utility Bills 614 County St #2, New Bedford, MA 02740
HEAT Loan Intake 614 County Street, New Bedford, MA 02740

The street address matches across all documents. ZIP codes 02720 and 02740 are both valid New Bedford ZIPs and are considered acceptable variation per FAQ guidelines.


6.10 Upfront Payment - Eli as Rebate Payee

Status: PASS

  • Application indicates: designated_payee_mass_save: "eli"
  • Invoice states: "rebate will go to ELi technology"
  • Rebate should be directed to Eli Technologies as the third-party payee

6.11 Submission Deadline

Status: ON TRACK

  • Installation Date: 2025-12-23
  • Deadline: February 28, 2026
  • Current Date: January 20, 2026
  • Days Remaining: ~39 days

Document Inventory

Document Present Status
Project Invoice Yes Issues noted
Whole Home Verification Form Yes Complete
HEAT Loan Intake (Weatherization Proof) Yes Name mismatch
Electric Utility Bill Yes Complete
Gas Utility Bill Yes Complete

Summary of Required Actions

  1. BLOCKING: Obtain corrected HEAT Loan Intake Form with customer name "Marc Dolce" OR clarification on Hermantine Luma relationship
  2. RECOMMENDED: Update invoice to include complete address with ZIP code

Processing Notes

  • QPL equipment verified: SENVILLE SENDC-36HF-OG/IG, AHRI 215735328
  • Rebate amount correct: $9,000 (3 tons x $3,000)
  • Uses R-454B refrigerant (compliant with 2026 requirements)
  • Equipment eligible for both 2025 and 2026 installations
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