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February 25, 2026 02:16
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Antiviruses False-Positives Report Emails
Eset ----> samples@eset.com
Phishtank.org ---> https://phishtank.org/contact.php
The reporting address shown above for Skyhigh (virus_research_gateway@avertlabs.com) seems non-functional.
(For weeks it reported "disk full"; now it bounces with new detail provided.).
Also non-functional: GatewayAnti-Malware-SupportEscalations@SkyhighSecurity.com
Is anyone aware of an alternative address or channel for false-positive reports for this vendor?
Author
The reporting address shown above for Skyhigh (virus_research_gateway@avertlabs.com) seems non-functional. (For weeks it reported "disk full"; now it bounces with new detail provided.). Also non-functional: GatewayAnti-Malware-SupportEscalations@SkyhighSecurity.com
Is anyone aware of an alternative address or channel for false-positive reports for this vendor?
@mblumberg Try gatewayantimalwarefpsubmission@skyhighsecurity.com, looks like it's working
High regards,
Does anyone have report email/methods for Check Point? Thanks.
Have you guys gotten a reply from ADMINUSLabs? Bastards don't have contact/report form and just email address for reports and nothing, not even auto-reply enabled.
@rrecinos sorry to hear that , i am also waiting for them to ack / respond back to the email. Wondering if you have found any other way to report False Positive on ADMINUSLabs ? can you share if you know
The reporting address shown above for Skyhigh (virus_research_gateway@avertlabs.com) seems non-functional. (For weeks it reported "disk full"; now it bounces with new detail provided.). Also non-functional: GatewayAnti-Malware-SupportEscalations@SkyhighSecurity.com
Is anyone aware of an alternative address or channel for false-positive reports for this vendor?@mblumberg Try gatewayantimalwarefpsubmission@skyhighsecurity.com, looks like it's working
@skmedix , or anyone else --
To this day I've yet to get a reply from Skyhigh on a persistent false-positive; have tried all three emails above (two from the list, and one suggested in this discussion).
Does anyone have current/active contact info for SkyHigh, or other relevant advice?
Author
@GRMatt Unfortunately, I wasn't able to contact SkyHigh either; their inbox is rejecting everything. It looks like they're sharing a ticketing system with Trellix now though, so I would try contacting Trellix via email instead.
@rrecinos @ksingh-scogo
Have either of you managed to get into contact with ADMINUSLabs?
I have tried their form, and all contact emails and have received no correspondence.
I'm also trying to get into contact with SCUMWARE but every one of their forms are completely broken and there's no contact email.
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