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Last active April 28, 2024 18:32
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My JSON Resume
Raw
thogue.json
{
"$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json",
"basics": {
"name": "Tristen Hogue",
"label": "Support Engineer at PandoLogic",
"image": "",
"summary": "Highly-motivated Support Engineer with years of experience providing Tier 3 Support and Solutions Engineering for complex enterprise systems, including Unifi Networking equipment, Kubernetes, TrueNAS, and Docker. Adept at utilizing scripting languages, automation tools, and monitoring tools to ensure maximum uptime and optimal customer experience. Proven track record of successfully resolving customer issues, troubleshooting complex technical problems, and developing innovative solutions. Skilled in network engineering, scripting, automation, and customer service. Experienced in deploying and managing Windows and Linux servers, SANAS storage, and virtualization technologies. Successfully manage multiple concurrent projects, prioritize tasks, and ensure the highest quality of service. Track record of success in driving customer satisfaction, improving operational efficiency, and deploying new products and services.",
"location": {
"countryCode": "US",
"address": "Tennessee, USA"
},
"about": [
{ "value": "I am a self-taught full-stack developer" },
{
"value": "In my free time I enjoy working on my home lab, playing video games, and aviation"
},
{
"value": "I like to learn new skills and am always looking for new challenges"
}
],
"profiles": [
{
"network": "LinkedIn",
"username": "trhogue",
"url": "https://www.linkedin.com/in/trhogue/"
}
]
},
"work": [
{
"name": "Veritone",
"position": "Tier 3 Support Engineer",
"startDate": "2023-02-28",
"endDate": "2024-02-28",
"highlights": [],
"summary": "In my role, I collaborate closely with developers and product managers to enhance system performance and meet customer needs. This involves quickly identifying and resolving system bugs and outages to minimize downtime and boost customer satisfaction. I also lead incident communications, keeping internal teams informed and prepared to respond to client queries. Acquiring and documenting in-depth knowledge of our products is crucial for effective client support, which I provide through swift responses to inquiries via email, Slack, and our ticketing system. To stay ahead, I continuously update myself on tech trends and upcoming releases to proactively address potential issues. Moreover, I have contributed significantly to our team's efficiency by developing and improving internal tools, leading to a 30% increase in efficiency. I have also implemented an incident management process that reduced resolution time by 30%, improving customer satisfaction. Additionally, I introduced a procedural communication framework that cut incident response time by 30% and enhanced overall customer support efficiency.",
"url": "https://www.linkedin.com/company/veritone-inc-/"
},
{
"name": "Veritone",
"position": "Senior TechOps Specialist",
"startDate": "2022-01-31",
"endDate": "2023-02-28",
"highlights": [],
"summary": "In my capacity, I develop IT policies and procedures aimed at enhancing operational efficiency, security, and compliance. I provide advanced technical support for complex system issues, serving as the primary escalation point for critical incidents. Additionally, I collaborate with cross-functional teams to devise and implement strategic plans that align tech initiatives with overarching business objectives.",
"url": "https://www.linkedin.com/company/veritone-inc-/"
},
{
"name": "Veritone",
"position": "Technical Operations Specialist",
"startDate": "2021-01-31",
"endDate": "2022-01-31",
"highlights": [],
"summary": "I specialize in optimizing operational processes and procedures to ensure maximum efficiency and uphold campaign quality standards. Additionally, I play a key role in implementing new processes and procedures. Rapid identification and resolution of technical issues in client campaigns are also part of my responsibilities. I am diligent in maintaining and updating policy and procedure documentation to ensure accuracy and relevance.",
"url": "https://www.linkedin.com/company/veritone-inc-/"
},
{
"name": "ZipRecruiter",
"position": "Enterprise Implementation Specialist II",
"startDate": "2020-01-31",
"endDate": "2021-01-31",
"highlights": [],
"summary": "In my role, I collaborate closely with internal customers to ensure that all new clients' needs are thoroughly addressed before finalizing a sale. This involves providing detailed specifications for proposed solutions, including estimates of time and scope. I also analyze the current technologies used within the company and develop strategies to improve them, including steps and processes for implementation. Additionally, I am proactive in accounting for possible project challenges or constraints and seek to manage them effectively to ensure successful outcomes.",
"url": "https://www.linkedin.com/company/ziprecruiter/",
"location": "Tempe, Arizona"
},
{
"name": "ZipRecruiter",
"position": "Enterprise Solutions Manager",
"startDate": "2019-07-31",
"endDate": "2020-01-31",
"highlights": [],
"summary": "In my role, I manage enterprise performance marketing recruitment campaigns, ensuring they are executed successfully. I provide strategic support to sales representatives to help them achieve their goals. Additionally, I identify key areas for campaign improvement and implement strategies to enhance performance. Conducting quarterly business reviews allows me to assess progress and make necessary adjustments. I also ensure campaign success by tracking key performance indicators (KPIs) and analyzing campaign data to optimize results.",
"url": "https://www.linkedin.com/company/ziprecruiter/",
"location": "Tempe, Arizona"
},
{
"name": "BizIQ - Small Business Marketing",
"position": "Paid Media Team Lead",
"startDate": "2019-02-28",
"endDate": "2019-06-30",
"highlights": [],
"summary": "In my role as a supervisor, I led the implementation of new protocols and an enhanced quality assurance process, which significantly improved our operations. Within the first 90 days of my promotion, I successfully reduced cancellation rates by 10%. Reporting directly to the Director of Marketing and company owners, I supervised a team of Paid Media Account Managers. Working collaboratively, we optimized Google, Facebook, and Bing Ads campaigns, along with other paid search solutions, and managed social media campaigns. Additionally, I was responsible for onboarding new clients, maintaining regular follow-ups, and ensuring the retention of existing account revenue. To drive long-term departmental growth, I established and managed weekly, monthly, and quarterly objectives. My performance was regularly evaluated based on metrics such as cancellation rates, QA issue percentages, and follow-up reach percentages.",
"url": "https://www.linkedin.com/company/biziq/"
},
{
"name": "BizIQ",
"position": "Paid Media Senior Account Manager",
"startDate": "2018-06-30",
"endDate": "2019-02-28",
"highlights": [],
"url": "https://www.linkedin.com/company/biziq/",
"location": "Phoenix, Arizona"
},
{
"name": "BizIQ",
"position": "SEO Account Manager",
"startDate": "2018-01-31",
"endDate": "2018-06-30",
"highlights": [],
"url": "https://www.linkedin.com/company/biziq/",
"location": "Phoenix, Arizona"
},
{
"name": "BizIQ",
"position": "Local Listings Specialist",
"startDate": "2017-11-30",
"endDate": "2018-01-31",
"highlights": [],
"url": "https://www.linkedin.com/company/biziq/",
"location": "Phoenix, Arizona"
},
{
"name": "Kelly Services",
"position": "Mac+ Advisor",
"startDate": "2017-05-31",
"endDate": "2017-11-30",
"highlights": [],
"url": "https://www.linkedin.com/company/kellyservices/",
"location": "Mesa, Arizona"
},
{
"name": "Kelly Services",
"position": "iOS Advisor",
"startDate": "2017-03-31",
"endDate": "2017-05-31",
"highlights": [],
"url": "https://www.linkedin.com/company/kellyservices/",
"location": "Mesa Arizona"
},
{
"name": "ProctorU",
"position": "Customer Service Team Lead",
"startDate": "2016-06-30",
"endDate": "2017-02-28",
"highlights": [],
"summary": "",
"url": "https://www.linkedin.com/company/proctoru/",
"location": "Chandler, Arizona"
},
{
"name": "ProctorU",
"position": "Proctor",
"startDate": "2016-01-31",
"endDate": "2016-06-30",
"highlights": [],
"url": "https://www.linkedin.com/company/proctoru/",
"location": "Chandler, Arizona"
}
],
"volunteer": [],
"education": [
{
"institution": "Mesa Community College",
"area": "Computer Software Engineering",
"studyType": "Software Development",
"startDate": "2016-12-31",
"endDate": "2019-12-31",
"score": "",
"courses": []
}
],
"awards": [],
"certificates": [
{
"name": "Google Analytics",
"issuer": "Google",
"endDate": "2019-10-31",
"startDate": "2018-01-31",
"url": "https://www.google.com/partners/about/"
},
{
"name": "HTML5",
"issuer": "W3Schools.com",
"startDate": "2016-04-30"
},
{
"name": "Google AdWords",
"issuer": "Google",
"endDate": "2020-01-31",
"startDate": "2019-01-31",
"url": "https://www.google.com/partners/about/"
},
{
"name": "Design the Web: Graphics and CSS Pseudo-Elements",
"issuer": "LinkedIn",
"startDate": "2018-09-30",
"url": "https://www.linkedin.com/learning/certificates/3284d10ab328fe93ff2d5d7af11cf2c307f1a7651f787f9d5ad18d011cdf79b3?trk=backfilled_certificate"
},
{
"name": "SEO: Link Building in Depth",
"issuer": "LinkedIn",
"startDate": "2018-09-30",
"url": "https://www.linkedin.com/learning/certificates/da031ae2a8dd7a6371ddca5bf7773f8e66d11d2a0bcafca5e0d1c90924dbde62?trk=backfilled_certificate"
}
],
"publications": [],
"skills": [
{
"name": "Network Administration",
"level": "",
"keywords": []
},
{
"name": "Object-Oriented Programming (OOP)",
"level": "",
"keywords": []
},
{
"name": "REST APIs",
"level": "",
"keywords": []
},
{
"name": "Back-End Web Development",
"level": "",
"keywords": []
},
{
"name": "Databases",
"level": "",
"keywords": []
},
{
"name": "Customer Service",
"level": "",
"keywords": []
},
{
"name": "Google Analytics",
"level": "",
"keywords": []
},
{
"name": "TypeScript",
"level": "",
"keywords": []
},
{
"name": "Triage",
"level": "",
"keywords": []
},
{
"name": "Paid Search Strategy",
"level": "",
"keywords": []
},
{
"name": "JSON",
"level": "",
"keywords": []
},
{
"name": "Teamwork",
"level": "",
"keywords": []
},
{
"name": "Organization Skills",
"level": "",
"keywords": []
},
{
"name": "Terraform",
"level": "",
"keywords": []
},
{
"name": "Web Development",
"level": "",
"keywords": []
},
{
"name": "Marketing Strategy",
"level": "",
"keywords": []
},
{
"name": "System Administration",
"level": "",
"keywords": []
},
{
"name": "Open-Source Software",
"level": "",
"keywords": []
},
{
"name": "KPI Dashboards",
"level": "",
"keywords": []
},
{
"name": "Technical Support",
"level": "",
"keywords": []
},
{
"name": "Docker",
"level": "",
"keywords": []
},
{
"name": "Search Engine Optimization (SEO)",
"level": "",
"keywords": []
},
{
"name": "Automation",
"level": "",
"keywords": []
},
{
"name": "SQL",
"level": "",
"keywords": []
},
{
"name": "Troubleshooting",
"level": "",
"keywords": []
},
{
"name": "XML",
"level": "",
"keywords": []
},
{
"name": "English",
"level": "",
"keywords": []
},
{
"name": "User Management",
"level": "",
"keywords": []
},
{
"name": "Python",
"level": "",
"keywords": []
},
{
"name": "Paid Search Campaigns",
"level": "",
"keywords": []
},
{
"name": "Next.js",
"level": "",
"keywords": []
},
{
"name": "Leadership",
"level": "",
"keywords": []
},
{
"name": "Problem Solving",
"level": "",
"keywords": []
},
{
"name": "Virtualization",
"level": "",
"keywords": []
},
{
"name": "Javascript",
"level": "",
"keywords": []
},
{
"name": "Marketing",
"level": "",
"keywords": []
},
{
"name": "Software Development",
"level": "",
"keywords": []
}
],
"languages": [
{
"language": "English",
"fluency": "Native Speaker"
}
],
"interests": [],
"references": [
{
"name": "Eric King",
"reference": "Tristen is the type of employee that any manager would be extremely grateful to have on their team. He takes action to improve without needing to be directed, and is always willing to help other team members. His work ethic and efficiency is of the highest caliber, as is his ability to handle clients and their needs. I have worked with Tristen for over a year and would recommend him to any team in need of an extremely driven individual."
}
],
"projects": [
{
"name": "Home Lab",
"startDate": "2018-04-30",
"summary": "Hardware:\n - Networking\n - Unifi Dream Machine SE\n - Unifi Aggregation Switch\n - Unifi Switch 24\n - Systems\n - Dell PowerEdge R720XD\n - Hyve Zeus (x3)\n - Hyve Cygnus\n - Dell PowerEdge R760XA\n\n- Software\n - NGINX (Reverse Proxy)\n - Ansible\n - Docker\n - CrowdSec\n - Kubernetes (k3s)\n\n- Services\n - Gitlab with runners\n - Home Assistant\n - ELK Stack\n - Authelia\n - Portfolio (Working on moving this to AWS Lambda and is currently down)\n - Miscellaneous security focused services and automations\n - Several self-built projects for automation and security",
"url": null,
"endDate": "2018-04-30"
}
],
"meta": {
"version": "v1.0.0",
"canonical": "https://github.com/jsonresume/resume-schema/blob/v1.0.0/schema.json"
}
}
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