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stinethebean3/resume.json

Created April 10, 2022 19:14
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resume.json
{
"$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json",
"basics": {
"name": "Christine Vick",
"label": "Customer Support Manager",
"image": "",
"email": "[email protected]",
"phone": "",
"url": "",
"summary": "I am a generalist that thrives in a startup environment where I can learn new\nskills and deliver solutions for both customers and peers.\n\nDepending on the needs of an organization I happily help fill gaps and keep\nthings moving including customer support requests, documentation, security training, QA, and planning new product features.\n\nWhile I am always trying to pursue improving leadership and technical\nskill sets most of my experience revolves around listening to customers,\nunderstanding their pain points, and learning whatever is required to help\nthem be successful.\n\nFor my next role I want to continue to develop engineering skill sets, so I can\nsolve more problems myself, more opportunity to participate in leadership,\ncross-team communication, and general problem solving.\n",
"location": {
"countryCode": "US",
"address": "United States"
},
"profiles": [
{
"network": "LinkedIn",
"username": "christinevick",
"url": "https://www.linkedin.com/in/christinevick/"
}
]
},
"work": [
{
"name": "Matterport",
"position": "Customer Support Manager - US",
"startDate": "2020-08-31",
"endDate": "",
"highlights": [],
"url": "https://www.linkedin.com/company/matterport/"
},
{
"name": "Matterport",
"position": "Customer Support, Technical Lead",
"startDate": "2019-08-31",
"endDate": "2021-01-31",
"highlights": [],
"summary": "Continued all duties listed in previous role, plus:\nBe the escalation point of contact for Level 1 and Level 2 agents.\nLead a weekly meeting with the point of contacts in QA to report bugs and receive release updates. Document notes for the Support team to reference.\nPioneered the support for how to resolve complicated model navigational issues using an internal CLI tool. This has now become it's own role/team under Support.",
"url": "https://www.linkedin.com/company/matterport/"
},
{
"name": "Matterport",
"position": "Customer Technical Support Engineer",
"startDate": "2017-01-31",
"endDate": "2019-08-31",
"highlights": [],
"summary": "Provide account, technical, and SDK support for customers via email, chat, and phone (Zendesk). Consistently solve more tickets than the daily stretch goal. Assist with managing tickets for both Level 1 and 2 to determine best course of action to solve quickly, but correctly. Collaborate with QA, developers, and management to provide best support to customers. Create/edit internal process documents and assist with editing the support documentation for customers. Report bugs and determine next steps with engineering in a weekly meeting, then report back to the team.",
"url": "https://www.linkedin.com/company/matterport/",
"location": "Sunnyvale, CA"
},
{
"name": "Pebble Tech",
"position": "Technical Support",
"startDate": "2015-10-31",
"endDate": "2016-12-31",
"highlights": [],
"summary": "Provide technical support on escalated customer requests. Writing macros for use by Tier 1 support for reoccurring issues. Mentoring Tier 1 to lessen escalated cases. Find issues by doing testing and QA personally. Filing bug reports and coordinating with multiple engineering teams to find solutions. Experience with iOS, Android, JIRA database, and support software Desk.com.",
"url": "https://www.linkedin.com/company/allerta-incorporated/",
"location": "Redwood City, California"
},
{
"name": "Whole Foods Market",
"position": "Customer Service Cashier",
"startDate": "2015-03-31",
"endDate": "2015-10-31",
"highlights": [],
"summary": "Works with a team to satisfy and delight customers. Help customers with any questions or problems. Handles money and transactions. Cleans work space.",
"url": "https://www.linkedin.com/company/whole-foods-market/",
"location": "Palo Alto, CA"
},
{
"name": "Animal Hospital at Baldwin Park",
"position": "Kennel Technician",
"startDate": "2014-01-31",
"endDate": "2014-05-31",
"highlights": [],
"summary": "Helped clients understand treatments and boarding. Invoiced the care of clients' pets. Administered food and medicine. Bathed animals; cleaned kennel and clinic daily.",
"url": "",
"location": "Orlando, Florida"
},
{
"name": "South Orlando Animal Hospital",
"position": "Kennel Technician",
"startDate": "2007-06-30",
"endDate": "2014-01-31",
"highlights": [],
"summary": "Answered any questions the clients had about boarding; followed any specific requests client had for their pet. Cared for dog and cat boarders including feeding, play time, cleaning, bathing, administering medications, restraining. Gave kennel tours; helped DVMs and vet technicians.",
"url": "",
"location": "Orlando, Florida"
},
{
"name": "PetSmart",
"position": "Cashier",
"startDate": "2009-05-31",
"endDate": "2011-08-31",
"highlights": [],
"summary": "Helped customers find items, solve problems, and confirmed the customers left satisfied. Handled money and transactions; cleaned work space.",
"url": "https://www.linkedin.com/company/petsmart/",
"location": "Orlando, Florida"
}
],
"volunteer": [
{
"organization": "Hashbang Inc.",
"position": "IRC Administrator",
"startDate": "2015-04-30",
"endDate": "",
"summary": "Active member that uses shells on Hashbang's web hosting system. Admin for the IRC channels and shell accounts under Hashbang. ",
"highlights": [],
"url": ""
},
{
"organization": "Back to Nature",
"position": "Animal Care Taker",
"startDate": "2013-09-30",
"endDate": "2014-04-30",
"summary": "Cared and monitored resident animals. Logged detailed behavior of animals. Ensured proper enrichment. Cleaned exhibits.",
"highlights": [],
"url": ""
},
{
"organization": "Gatorland",
"position": "Animal Care Intern",
"startDate": "2012-06-30",
"endDate": "2013-05-31",
"summary": "Answered questions from guests about the animals. Shadowed keepers at venues and assisted in projects. Prepared diets, fed out, cleaned exhibits.",
"highlights": [],
"url": ""
},
{
"organization": "Central Florida Zoological & Botanical Gardens",
"position": "Hoofstock Intern",
"startDate": "2012-09-30",
"endDate": "2012-12-31",
"summary": "Answered questions from guests about the animals. Checked health and behavior of animals. Prepared diets and fed out; cleaned exhibits.",
"highlights": [],
"url": ""
},
{
"organization": "SPCA McClurg Animal Medical Center",
"position": "Intern",
"startDate": "2012-01-31",
"endDate": "2012-04-30",
"summary": "Prepared clients’ and their pets for exams in the veterinarian clinic. Observed surgeries and assisted in post-surgery. Administered vaccines and medicines. Restrained animals during routine check-ups.",
"highlights": [],
"url": ""
},
{
"organization": "Florida Southern College",
"position": "Zoology Lab Assistant",
"startDate": "2011-01-31",
"endDate": "2012-04-30",
"summary": "Mentored students with dissections and school work. Prepared dissections and labs including tests. Cleaned the lab. Worked directly with the professor in charge.",
"highlights": [],
"url": ""
}
],
"education": [
{
"institution": "Florida Southern College",
"area": "Biology, Chemistry Minor, General",
"studyType": "Bachelor of Science (BS)",
"startDate": "2008-12-31",
"endDate": "2012-12-31",
"score": "",
"courses": []
}
],
"awards": [],
"certificates": [
{
"name": "Customer Service: Problem Solving and Troubleshooting",
"issuer": "LinkedIn",
"startDate": "2020-08-31",
"url": "http://www.linkedin.com/learning/customer-service-problem-solving-and-troubleshooting"
}
],
"publications": [],
"skills": [
{
"name": "Customer Service",
"level": "",
"keywords": []
},
{
"name": "Linux",
"level": "",
"keywords": []
},
{
"name": "Biology",
"level": "",
"keywords": []
},
{
"name": "3D printing",
"level": "",
"keywords": []
},
{
"name": "Time Management",
"level": "",
"keywords": []
},
{
"name": "Soldering",
"level": "",
"keywords": []
},
{
"name": "HTML",
"level": "",
"keywords": []
},
{
"name": "GIMP",
"level": "",
"keywords": []
},
{
"name": "JavaScript",
"level": "",
"keywords": []
},
{
"name": "Organization",
"level": "",
"keywords": []
},
{
"name": "Electrical Engineering",
"level": "",
"keywords": []
},
{
"name": "Gentoo Linux",
"level": "",
"keywords": []
},
{
"name": "Evolutionary Biology",
"level": "",
"keywords": []
},
{
"name": "Customer Support",
"level": "",
"keywords": []
},
{
"name": "Public Speaking",
"level": "",
"keywords": []
},
{
"name": "yubikey",
"level": "",
"keywords": []
},
{
"name": "multirotors",
"level": "",
"keywords": []
},
{
"name": "Shell Scripting",
"level": "",
"keywords": []
},
{
"name": "Education",
"level": "",
"keywords": []
},
{
"name": "Delegation",
"level": "",
"keywords": []
},
{
"name": "Consulting",
"level": "",
"keywords": []
},
{
"name": "Ubuntu Linux",
"level": "",
"keywords": []
},
{
"name": "Team Leadership",
"level": "",
"keywords": []
},
{
"name": "Animal Nutrition",
"level": "",
"keywords": []
},
{
"name": "Human Genetics",
"level": "",
"keywords": []
},
{
"name": "Analytical Skills",
"level": "",
"keywords": []
},
{
"name": "Pets",
"level": "",
"keywords": []
},
{
"name": "Reading Comprehension",
"level": "",
"keywords": []
},
{
"name": "Arduino",
"level": "",
"keywords": []
},
{
"name": "Laboratory",
"level": "",
"keywords": []
},
{
"name": "CSS",
"level": "",
"keywords": []
},
{
"name": "Animal Work",
"level": "",
"keywords": []
},
{
"name": "Software as a Service (SaaS)",
"level": "",
"keywords": []
},
{
"name": "Arch Linux",
"level": "",
"keywords": []
},
{
"name": "Bash",
"level": "",
"keywords": []
},
{
"name": "Laser Cutting",
"level": "",
"keywords": []
}
],
"languages": [
{
"fluency": "Native Speaker",
"language": "English"
},
{
"fluency": "Elementary",
"language": "German"
}
],
"interests": [],
"references": [],
"projects": [
{
"name": "Screenshot",
"startDate": "2015-01-31",
"summary": "Simple utility to save a screenshot, upload to your server, and copies url to clipboard to paste wherever.",
"url": "https://gist.github.com/stinethebean3/c58ff98f9c2320ebd948",
"endDate": "2015-01-31"
},
{
"name": "Wild and Radiant Me",
"startDate": "2014-08-31",
"summary": "Blog based in Jekyll and working in the terminal. Writing about technical/art projects; personal learning; graphic design; web development.",
"url": "http://wildandradiant.me",
"endDate": "2014-08-31"
},
{
"name": "Twinkle",
"startDate": "2013-10-31",
"summary": "Simple program in C allowing a set of LEDs to \"twinkle\" randomly and at different brightness's. These LEDs are part of a painting and they are the stars. ",
"url": "https://gist.github.com/stinethebean3/6400059",
"endDate": "2013-10-31"
}
],
"meta": {
"version": "v1.0.0",
"canonical": "https://github.com/jsonresume/resume-schema/blob/v1.0.0/schema.json"
}
}
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